FarmVille Bug Report: Rollback issue under investigation as players lose levels

Late last week, players on the officlal FarmVille forums started reporting that they had lost progress on their farms. After experiencing a refresh or out of sync notice, players would finally reach their farms only to see that they've experiences a serious rollback - grown Lambs are missing, Mystery Seedlings hadn't been grown, old crops are on their land (and withered), animals haven't been fed, coins have gone missing, and even levels have disappeared from users' experience point totals.

Thankfully, the FarmVille team at Zynga has officially acknowledged the issue, and have flagged it as "Known." While the issue is currently still "Under Investigation" - Zynga's code for "We're working on it" - they have encouraged players that have suffered any amount of rollback, no matter how minor, to contact Zynga Customer Support, so that you may be reverted to your proper and original state. Hopefully, the FarmVille team will learn from this issue, and we won't have to worry about it happening again.

[Image Credit: Adventures in Agile]

Have you experienced the "rollback" issue in FarmVille this week? What would you do if you suddenly lost a level of progress, along with all of your other earned goodies?

Pioneer Trail Bug Report: Lost progress bug is being squashed

If you've been playing Pioneer Trail (even when it was FrontierVille) for any considerable amount of time, I'd be surprised if you hadn't suffered from a rollback issue or two, or some other form of game/fun-breaking bug. If not, you're liable to run into one now, as a widespread issue has broken out in the game, causing users to lose considerable amounts of progress on goals. This is apparently such a large issue that the majority of the game's official forums has been branded with posts and banners about the issue, but Zynga is here to let you know that help is on the way.

Specifically, we're told this by customer service:

"We have received a high number of inquiries about players losing progress in the game and seeing old missions come back. We apologize for the problem and have our developers looking at the problem now.

There's no need to submit a help ticket for this matter, as we plan on correcting this problem on our end for all affected players. We request if you are having this problem to try again in a few hours (or even later today) to see if your progress has been returned. If this problem has occurred for you, please simply click the "vote to fix" button, this will alert us that you were affected."

Essentially, what this means is that you don't need to contact Zynga Customer Support to fix this issue, as supposedly everything will be placed back to normal on Zynga's end without any input from us. That is, the "game knows" where you were when the bug first hit, and will revert you back to the proper state when the bug has been fixed. As for the time table, things aren't progressing as quickly as we would have hoped. As of yesterday morning, the issue was still being worked on by developers, but a proper fix hadn't actually been pushed out.

While you're waiting for the issue to be resolved, I'd suggest simply not playing the game (or doing anything significant, that you would be upset about having to repeat). Keep checking back with the game's official forums for updates as to the progress of the bug fix, and we'll make sure to let you know if anything significant happens between now and then.

Have you been hit by this "lost progress" bug? How far did it push you back? Let us know in the comments.